We strive to ensure that all our customers have complete satisfaction with our products and services. We are an independent travel agent acting on behalf of many suppliers. It should be understood that all bookings are accepted on the following conditions.
Booking Contract
Once a booking is made, the lead passenger guarantees that they have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This demonstrates the lead passengers agreement to pay the balance outstanding (if applicable) and understanding that if the balance is not paid within the time scale, we reserve the right to cancel any arrangements made without notice. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all times.
Availability and prices
We do not show "live" availability and prices on our website at present. The prices shown for the hotels displayed are "prices from" which means that the prices shown are generally available either at certain times of the year, at times when we have special offers and promotions and on some late deals. For the latest price on a holiday that you require or have seen you must call our reservations telephone number or email us for the best price for the date of departure that you require. The prices displayed generally will exclude various optional extras and a fuel surcharge. Additional to the basic price can be the following. Fuel surcharge £25 to £60, Ticket on departure charge for bookings made within 2 weeks of departure £15, hotel transfers free to £15, inflight meals free to £15, credit card charge 2%, debit card charge £1
Making a booking
Making a booking with us is very easy. Call our reservations telephone number and a member of our team will confirm with you over the telephone all the details of your booking and agree with you the price to be paid. Once your booking has been confirmed a booking confirmation, including an ATOL receipt will be sent to you in the post or sent by e-mail. Once you receive the booking confirmation please check the details are correct and let us know of any discrepancies straight away.
Correct spellings of names and titles
All names, initials and titles of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred.
Payment
Full payment is due for a booking if you are travelling within 10 weeks of your departure date, otherwise payment of a non refundable deposit may be possible. You may make payment by credit or debit card or by cheque. All outstanding balances need to be paid at least 10 weeks before departure. We do not send a reminder and we reserve the right to cancel a booking without notice, although every attempt will be made to contact you before doing so.
Tickets
Tickets are normally sent 14 days before departure. If you do not receive your tickets 7 days before departure please call our reservations telephone number. Tickets will be sent to the name and address of the credit card holder making payment for the booking, unless we have agreed to send tickets to an alternative address. Please check your tickets carefully and inform us of any discrepancies. Carriage will only be provided to the passenger named in the ticket who may be required to produce appropriate identification. Tickets always remain the property of the issuing carrier and/or the relevant tour operator and will cease to be valid if they are mutilated or altered other than by us or our authorised agent. The ticket for your return or onward journey may not be valid or may cease to be valid if the first part of your ticket has not been used. Further to this passengers may be unable to commence their journey at an agreed stopping place other than that stated as their departure airport on the ticket.
Passports
All clients must be in possession of a full 10-year passport. You MUST inform us if you are NOT travelling on a British Subject's Passport. Persons over 16 years of age on day of travel must have their own passport. On a family passport the lead name must travel.
Visa
The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including (without limitation) i.e. India. Clients can use an express Visa Service to get these at an additional cost with normal and emergency services available. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with us for advice or contact the embassy of the country you're travelling to.
Medical Advice
Please ensure that you ask your doctor for any medical advice applicable to the countries you will visit
Flight times
All flight timings are provisional and could be subject to change. You will be notified of any major changes. Discover Goa is not liable if there is any change by the carrier to a departure/arrival time previously given to you or shown on your ticket. All holidays and flights are for departure from within the UK. It will be the customers responsibility to verify the right times within 48hrs of their flight.
Insurance
It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money or belongings or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. If you require insurance cover, Discover Goa will be pleased to arrange it at the time of booking, though you are free to make your own arrangements.
Accommodation Ratings
All accommodation ratings including any star ratings are the tour operators own. They may differ from the accommodation's official rating. Ratings may also differ from one operator to another, depending upon the individual assessment of the accommodation in question by that operator.
Baggage Allowance & Airport Security
If you are travelling on a holiday Charter flight from the UK the normal baggage allowance is 20kg per person plus one piece of hand luggage. However, some tour operators have a reduced luggage allowance on late bookings of only 15kg per person plus hand luggage. Your tickets will show what your luggage allowance is. If you exceed your luggage allowance you may be charged an excess baggage charge by the airline at check-in. Security restrictions are in force at UK airports. All passengers will be subject to hand baggage restrictions and are asked to be patient while these additional security measures are in place. Passengers are asked to allow extra time for their journey and to arrive at the airport in plenty of time. Passengers are permitted to carry ONE item of hand baggage, no larger than the specified size and certain items may not be taken through airport security. Please see the BAA web site at www.baa.com for the latest information
Cancellation of a booking
If you want to cancel your booking with us the cancellation must be in writing from the lead passenger and sent to us at Discover Goa, 582 Kenilworth Road, Balsall Common, Coventry CV7 7DW. Cancellation charges will apply. Please see the relevant tour operators terms and conditions for details of cancellation charges.
Liability
We act on behalf of The Freedom Travel Group Ltd in connection with the sale of travel products and unless specified as the operator The Freedom Travel Group Ltd is an agent of the operator concerned. Accordingly, there is no direct contractual relationship between you on the one hand and us or (unless it is acting as the operator) The Freedom Travel Group Ltd on the other hand. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by law.
Hotel review pages
The Site may contain and allow its users to submit material and/or post reviews of their travel experiences. Discover Goa provides such a service upon condition that you post reviews and other material which is appropriate to the related topic. Discover Goa does not edit or control the reviews posted on this website, and will not be in any way responsible or liable for user content. We do, however reserve the right for any reason at our sole discretion to remove without notice any reviews or content that we deem inappropriate.
The following is a non-exhaustive list of the kind of user content that are illegal or prohibited on the Site. Discover Goa reserves the right to amend this list at any time and to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the service and terminating the right to use the Site of such violators. It includes User Messages that:
are offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";
are defamatory or libelous;
promotes information that you know is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; or
If you post a review on this website you grant Discover Goa the right to make reviews available to us for purposes such as advertising, promotional purposes and distributed in any media format, without your permission. You also agree that you will not post any material on this website which is copyrighted by any third party without the written permission of that third party. and you agree to indemnify and hold harmless Discover Goa from any claim arising out of or relating to your violation of this provision.
Use of hotel reviews
Discover Goa authorises you to view, download and print site content subject to the following conditions:
You may only do so for your own personal and non commercial use.
You may not modify the site content.
Except as mentioned above, copying, posting, transmission or any other use of the content of this website is strictly prohibited without written permission from Discover Goa.
Warranty disclaimer and limitation of liability
Discover Goa shall not be liable for loss or damage of any sort arising from your use of this website content including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the service or this site in any way or in connection with the use, inability to use or the results of use of this site.
Take down policy
If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this website infringes a copyright that you hold, please contact us immediately by e-mailing us at info@discovergoa.co.uk and we will remove the content as soon as possible.
YOUR CONTINUED USE OF THE DISCOVER GOA WEBSITE WILL INDICATE ACCEPTANCE BY YOU OF THE TERMS AND CONDITIONS OF USE OF THIS WEBSITE |
